Our Courses

For a full list of our courses please go here

Online training  customer service
Expert trainer:  Dean Dunham
Consumer Law Training for Retail Customer Services and Shop Floor Staff

Our detailed and thorough consumer law online training & learning course is delivered by award winning consumer law lawyer Dean Dunham, who is widely regarded as the leader in the field.
The course consists of ten modules, each comprising a video, PowerPoint, case study and multiple choice test. Upon successful completion of the course the delegate is issued with a certificate.
GDPR Training course online learning
Expert trainer: Stephanie Lewis
GDPR for employees 

A basic online learning course that highlights the need for an understanding of GDPR and how it affects the work place.
GDPR DPO training online learning
Expert trainer: Stephanie Lewis
GDPR for DPO 
A comprehensive online learning course for DPOs that gives a full understanding of GDPR.
Aviation ADR
A unique comprehensive course for the Aviation industry
Aviation and Flight Compensation Law for Airline Customer Service Operatives
A comprehensive online learning course for the Aviation industry which covers Alternative dispute resolution (ADR) and Aviation customer service complaints.

Aviation and Flight Compensation Law for Airline Customer Service Operatives

£TBA
per course

  • Training videos
  • Case studies
  • download docs
  • Course certificate
  • Certified

GDPR for Employees

£TBA
per course

  • Training videos
  • Case studies
  • download docs
  • Course certificate
  • Certified

Consumer Law Masterclass for Legal Executives, Para Legals, Trainee Solicitors and NQ Solicitors

£TBA
per course

  • Training videos
  • Case studies
  • download docs
  • Course certificate
  • Certified

Consumer Law Training for Retail Customer Services and Shop Floor Staff

£750
per course

  • 10 Training videos
  • 8 Case studies
  • 5 download docs
  • Course certificate

  • Certified

Bespoke consumer law training for retail customer service operatives and shop floor staff (Online)

Online training course retail consumer

Our detailed and thorough consumer law training course is delivered by award winning consumer law lawyer Dean Dunham, who is widely regarded as the leader in the field.
The course consists of ten modules, each comprising a video, PowerPoint, case study and multiple choice test. Upon successful completion of the course the delegate is issued with a certificate. The content of the modules is tailored to the retailers specific sector and needs. For example, retailers in the furniture sector will want a course that deals with the common complaint types received in relation to furniture.

With bespoke courses all videos and materials contain the retailers brand, providing a feel of ‘in-house’ training.
At an additional cost, we are also able to deliver weekly or monthly consumer law updates, via video or podcast. In addition our training platform provides delegates access to an online forum where they can ‘ask the trainer’ consumer law questions. 

Typical contents of the course:

Module 1: An overview of consumer laws
Module 2: Purchase of goods: basic consumer rights
Module 3:Short-term right to reject
Module 4: Returning goods after day 31
Module 5: Goods purchased online
Module 6: Delivery of goods
Module 7: Purchase of services
Module 8: Consequential losses
Module 9: Website issues
Module 10: Complaint handling techniques 

Dean Dunham is an Arbitrator, Barrister and Solicitor-Advocate who has been a lawyer for more than 22 years. He is widely recognised as the leader in the field, being named Consumer Law Lawyer of the Year 2018, 2019, 2020 and 2021.

Dean was also the Chief Ombudsman/Adjudicator at RetailADR and Consumer Arbitration, the most popular ADR schemes in the retail sector.  

You will receive a CLTP certificate when the course is passed.

Includes:
Case study downloads
Presentations
Videos
Acts of law PDFs
Course certificate

11 video presentations

Recent News

> GDPR course launches in Feb 2022
> CPD Certifies courses 2021 
> AVIATION course launches in March 
> Consumer law Master class release date
> New sector experts join the CLTP panel

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